Hotel Village, with business name WU PAN GROUP SA offers its customers (hereinafter "Customer"), the online reservation service that will enable you to book your stay at Hotel Village, from computer accessing the website with the domain www.hotelvillagepenonome.com (hereinafter "site").
The online reservation service of Hotel Village, is subject to the general conditions (hereinafter, the general conditions of service of reserves), which are composed of the following sections:
1 - The general conditions of reservation and acceptance
The online reservation service of Hotel Village, is subject to the general conditions of service of reserves, which are complemented by the genereales conditions of access and use of the web, the customer should see through the section of the so-called "policy Privacy ", prior access to this reservation service and also be accepted by the acceptance of these terms.
To make an online reservation for a room at the Hotel Village, it will require the customer accepts these terms. The acceptance of the General conditions of reservation will mean the express, full and without exception, all of these conditions in the version published by Hotel Village, at the time of client access to the web acceptance.
In any case Hotel Village, will be responsible for loss or damages of any kind arising from access and use of the booking portal.
2 - Data service provider.
It then proceeds to facilitate customer identification data service provider:
Company name: WU PAN GROUP SA
Registered office: VIA INTER, URBANIZACION VILLA KAROLA, PENONOME, COCLE.
Ruc-: 2199390-1-773039 DV68
Tel. (+507) 908-5040 / (+507) 908-5242 / (+507) 997-1990
For any questions, or incidence is customer please contact the Hotel Village, whose details are above.
The customer service hours are from 08:00 am to 09:00 pm hours.
3 - Purpose of the reserve
The customer has the possibility through the online reservation service of Hotel Village, selecting your booking attention to the following:
1. Number of persons and nights
2. Description of the room including its facilities (air conditioning, bathroom, tv, etc)
3. Type room.
4. Price of the room according to the number of nights booked and the chosen regime (tax included)
5. Extras per day per person (including tax)
Hotel Village, makes every effort within its means to provide the information on the website is accurate and no typographical errors, as well as display pictures of the rooms in the most true to life as possible.
4 - Procedure to make a reservation
The procedure for making an online booking is made up of the following steps:
Define the room: the customer must first define the characteristics of your stay at Hotel Village, marking the day in and out, according to the calendar of the hotel, the number of nights, room type and extras your reservation (if any).
Customer data: the reservation form will request personal customer data and billing.
Confirmation: once complemented the order book, the client shall confirm its order book by clicking on the icon created for that purpose ("Finish Reservation") confirmed, communicated through the website itself the number of book so you can keep track of it and / or to cancel them.
Likewise, an email message with a description of the booking made and personal data that have been reported to be forwarded. Failure to receive this message can be due to a temporary communication problem in the network or a typo in the email address supplied. In both cases, we recommend that you contact the Hotel Village.
Reservations will be confirmed when the total cost of the reservation is canceled by the following methods of payment:
To pay upon arrival: The client canceled the total reservation upon arrival to the hotel.
Bank Transfer: The customer will pay the total reservation sent to the bank account in the reservation confirmation email once the payment should send an email to the hotel management with proof of the transaction.
Call the hotel: The client can call the hotel to make payment by credit card (Visa, MasterCard). In case the card details provided were not correct and the hotel could not make the recovery of the amount, the hotel will contact the customer via email or telephone to correct it. In case you can not contact the customer or that it does not provide a valid data card, the reservation will automatically be canceled.
Remember that all people over 16, who will stay at the hotel, must have personal identification documents. These documents will be requested at reception them on arrival
5 - Payment of the reservation, currency and taxes
Prices for each one of the rooms shown in dollars.
The user will always know the price and characteristics of the rooms prior to booking, watching these detailed on the web.
In addition, the customer also has the possibility to know the pr
6 - Cancellation policy Bookings
Natural customers, Institutional and People Travel Agencies, Tour Operators can cancel their reservation 72 hours prior to arrival, free of charge.
For any cancellation less than 72 hours prior to arrival, the hotel will be in the obligation to charge for no-show charge equivalent to the value of 50% of the total amount or amount paid.
7 - Time Delivery Room
It indicates that you can access the room from 02:00 pm and must leave it before 01:00 pm the day of departure, unless specific agreement with the accommodation. The establishment of their own accord, undertakes to try to have the rooms ready before the start time as long as possible.